Interesting quote!

Here is an interesting quote by Narayana Murthy, Chairman and Chief mentor, Infosys, during a SPIN Talk:

Once a month I go and check the toilets in all the security gates. I get a report from the head of security about the cleanliness of the toilets once a week. It is the entry point of all visitors. First impression is made there. If you find it to be not good then if we make a big presentation, you will smile, listen to us, but you will not believe us.